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Archive for April, 2012

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New Managing Agent

We have effected some positive change… The Trustees were initially extremely displeased with the presentation Steve Stearns put together, but after a few meetings and strategic communications came to realize that the information was in fact accurate and comprehensive; and that they, as Trustees have done Liberty Commons a great Read More...

Baseline Satisfaction Survey Results

We polled owners and residents asking them to rate the following questions with a scale of: strongly agree, agree, disagree, and strongly disagree. Overwhelmingly, respondents rated dissatisfaction with these positive statements: Overall, I am pleased with the performance of our management company (i.e., customer service, transparency, visibility, etc.). 75% Dissatisfaction Read More...